Frequently Asked Questions
Everything you need to know about bringing comfort home.
What are your shipping and delivery options for large furniture?
We offer standard curbside delivery and premium White Glove delivery. White Glove service includes room-of-choice placement, professional assembly, and removal of all packaging materials.
Can I request fabric or wood finish samples before purchasing?
Yes, we provide complimentary swatches for most of our upholstered collections and wood finishes. Please contact our design team or visit a product page to request your samples.
What is your return policy for home furnishings?
Items in new condition can be returned within 30 days of delivery. Please note that custom-made or 'Special Order' pieces are final sale and cannot be returned or exchanged.
Do you offer financing or payment plans?
Washburn's Home Furnishings partners with Affirm and Klarna to offer flexible monthly payment options, allowing you to pay for your purchase over time with competitive interest rates.
How do I care for and maintain my new furniture?
Each piece comes with a specific care guide. Generally, we recommend keeping furniture out of direct sunlight and using a damp, lint-free cloth for dusting. Avoid harsh chemical cleaners.
Do your products come with a warranty?
Most of our furniture includes a one-year manufacturer's warranty against defects in materials and workmanship. We also offer extended protection plans for accidental stains or damage.